Wednesday, 29 November 2017
Sunday, 26 November 2017
The obvious approach to Customer Service that is more up Google's alley, is to simply develop a customer service chat interface, which it can easily integrate with Google Classroom or Google Assistant and sell it to educational establishments and other businesses to use. Eventually, after enough data is going to be massed, Google could likely handle all customer interactions on its own (maybe with some live people monitoring the conversations but only stepping in under rare circumstances).
This would save Google the massive expense of developing a huge customer service department, training programs, and potentially outsourcing the chat interface software.
Some bulleted lists detailing the pros and cons of each strategy are found below:
Starting A Live Customer Service Department: Allow for product support on their own products.
Create another direct customer interaction point besides stores (and one that is potentially much more impactful for a digitally-based company).
Allow collection of data on customer service interaction expediting the proliferation of an AI bot version.
Create A Customer Service Chat Interface: Allow them to create a new interface for their own use, that is also a marketable B2B product for the G Suite they already market to schools and businesses and Google Classroom for the rest of the world.
What About Google doing Both?
By doing both of these strategies in conjunction, there are many synergies: One of the most obvious is that it would increase justification to create an in-house version of the live chat interface (whether from scratch or a ported version of Hangouts, Duo, or any number of other chat interfaces they have already created like the little used Google+).
This would reduce the huge cost from buying the SaaS from a company like Livechat. The fact remains that it would then be a Google product to fold into G Suite or sell on its own with appeal to enterprises would be a great up-sale for cloud services or other products.
Additionally, the costs could also be offset for employees they hired to do the customer service via the interface while honing the AI by potential revenues from selling the software.
The main reason to do this would be that this is one area they lack behind many companies they compete with like Apple, Microsoft and Amazon. Further, many of Google's apps are basically unsupported. For example, if a business or school migrates from Google G Suite to a competitor, there is nobody at Google to help people transfer their documents to another Google account, let alone the competitor. There is nobody to talk to when you are having trouble with the software. The most you and I can do is file a bug report requesting a change in features. NOT good enough in our Healthy Mindful MenteSanas future plans. We see such a clear view from Project Loon's 12 mile high magination. It's "just" a matter of bringing the 21st century, New Millennium customer service idea for Alphabet down to earth.
Tuesday, 21 November 2017
Apple is leaning heavily toward Intel’s flavour of 5G for a future iPhone. The iPhone maker’s engineers have been engaged with Intel counterparts for early work on 5G, the upcoming technology for next-generation wireless broadband, while dialogue between Apple and the dominant modem supplier in the industry, Qualcomm, has been limited.
Qualcomm’s 5G modem chips offer more specialized carrier features like “Uplink Carrier Aggregation“ but many will not be widely adopted by carriers. Apple engineers believe that Intel’s 5G modem will fit its requirements for a future iPhone. Intel has lagged far behind Qualcomm in the modem market, but has a small army working on 5G, numbering in the multiple thousands. The initiative to provide the 5G modem for the iPhone is now considered a “must-win” for Intel. Intel first announced its 5G Modem at CES 2017, and said today in a press release that it has “successfully completed a full end-to-end 5G call based on its early 5G silicon … a key milestone in its development.” The completion of the modem aligns with Apple’s plans for a 5G iPhone to arrive in 2019 or 2020. A 5G iPhone will be capable of connection speeds of a gigabit per second and beyond, which could radically change the way we compute, communicate, and consume content using the device. The move to 5G is technically complex, requiring lots of coordination between the phone maker and potential vendors far in advance of official vendor selection.
THE BATTLE FOR THE IPHONE
Qualcomm has been supplying modems for the iPhone since 2011, and has a far more mature and full-featured 5G modem. After a big R&D investment, the company announced the world’s first 5G modem, the Snapdragon X50, back in October 2016. Intel, after its own gargantuan effort, won a small share of the Apple modem business starting with 2016’s iPhone 7. The company has been willing to customize its products for Apple in ways that Qualcomm likely would not. Apple has used the Intel modems in its iPhones for the T-Mobile and AT&T GSM/LTE networks, and, because the Qualcomm modems are especially well suited to CDMA networks, has put them in iPhones for Verizon and Sprint.
That dynamic may now change as the carriers transition their networks to 5G. Verizon, for one, has said it plans to no longer require that new devices connect to older CDMA networks starting in late 2018 or early 2019. When Verizon does that, Sprint, US Cellular, and a few other overseas operators will still support CDMA, but the CDMA ecosystem will begin to collapse.
Without a CDMA requirement, Apple has one less reason to stick with Qualcomm, which invented the widely used version of the technology.
A Strained Relationship Is EVIDENT today.
Meanwhile, Apple’s relationship with Qualcomm has soured over the past year amid an increasingly serious legal dispute over the patent licensing fees paid to Qualcomm by Apple suppliers. Also, Qualcomm is now the subject of a monster acquisition attempt by rival chipmaker, Broadcom, but has already rejected an eye popping $103 billon bid, which it said undervalues its business.
All of this seems to point toward the possibility, (or is it probability?) of Apple looking to Intel as the sole provider of 5G modems for the future iPhone. The end game is obviously to build the Intel modem onto an integrated system-on-a-chip (SoC) that would also contain the CPU, GPU, and most other iPhone components. The SoC would be co-designed by Intel and Apple plus most importantly the chip would be fabricated at an Intel facility. Some believe Apple’s full embrace of Intel could happen even sooner. The Wall Street Journal recently cited unnamed sources saying that Apple is already building iPhone prototypes that use Intel 3G/4G modems only. The report named a smaller chipmaker, Taiwan-based MediaTek, as a possible (if somewhat unlikely) second supplier.
Qualcomm would not go on record for this story. (Suppliers are required to sign strict non-disclosure agreements that prohibit talking publicly about their business with Apple.) Apple didn’t respond to a request for comment. Intel did however provide a telling statement: “While we do not comment on customer products, as evidenced by our news today Intel is making great momentum on our 5G roadmap to accelerate the adoption of 5G.”
Tuesday, 14 November 2017
Thursday, 2 November 2017
More on KRACKS, the WiFi WPA2 attack technique reads info that was previously assumed to be safely encrypted.
A very detailed research paper can already be downloaded. The recommendation from MenteSanas is not to delay acting on this risk any further.
Wednesday, 1 November 2017
Google routing blunder sent Japan's Internet dark on Friday
They go on sale in the U.S.A. and Canada, the U.K., Ireland, Finland, France, Norway, Sweden, Spain, Australia, Japan, and even New Zealand.